HaruMong Support & FAQ

Need help with HaruMong? Find answers to common questions below or contact us directly.

Frequently Asked Questions

General

What is HaruMong?

HaruMong is a habit tracking app that combines daily habit management with a virtual pet experience. Complete your habits to keep your pet happy and healthy!

Is HaruMong free?

Yes! HaruMong offers core features for free, including habit tracking, pet care, check-ins, and mood tracking. Premium features are available through subscription or a one-time lifetime purchase.

What languages does HaruMong support?

HaruMong currently supports:

  • English
  • Korean (한국어)

Habits

How do I create a new habit?

  1. Go to the Habits tab
  2. Tap the + button
  3. Choose a habit type (Simple or Quantity)
  4. Enter the habit details
  5. Tap Save

What's the difference between Simple and Quantity habits?

  • Simple habits: Check off when completed (e.g., "Read a book", "Meditate")
  • Quantity habits: Track measurable amounts (e.g., "Drink 2000mL water", "Walk 10000 steps")

How do I edit or delete a habit?

Long-press on any habit to see options for editing or deleting.

Why did my habit streak reset?

Streaks reset when you miss a day without completing or skipping the habit. Make sure to complete your habits daily to maintain your streak!

Can I skip a habit for a day?

Yes! Swipe left on a habit to skip it. Skipping won't break your streak but won't count as completion either.

Pet

How do I keep my pet happy?

Your pet's happiness depends on:

  • Completing daily habits
  • Doing morning and evening check-ins
  • Maintaining consistent streaks

What happens if I neglect my pet?

If you skip habits or miss check-ins, your pet's happiness and health will decrease. Don't worry—you can always improve by getting back on track!

Can I change my pet's name or color?

Yes! Go to Settings > Pet Settings to change your pet's name, color, or personality.

Check-ins

What are check-ins?

Check-ins are brief daily reflections:

  • Morning check-in: Start your day with intention
  • Evening check-in: Reflect on your accomplishments

Do I have to do check-ins?

Check-ins are optional but recommended. They help maintain your pet's health and provide valuable reflection time.

Data & Privacy

Where is my data stored?

Your data is stored locally on your device. If you enable iCloud sync, it's also backed up to your personal iCloud account.

Will I lose my data if I delete the app?

If iCloud sync is enabled, your data will be restored when you reinstall. Without iCloud sync, deleting the app removes all data.

How do I export my data?

Currently, data export is not available. We're considering this feature for future updates.

How do I delete all my data?

Go to Settings > scroll to bottom > Delete All Data. This action cannot be undone.

Premium & Subscriptions

What's included in Premium?

Premium includes:

  • Additional themes and customization
  • Premium widgets
  • Ad-free experience
  • All future premium features

What are my subscription options?

  • Monthly: Billed monthly, cancel anytime
  • Yearly: Billed annually, best value for subscribers
  • Lifetime: One-time purchase, permanent access

How do I restore my purchase?

  1. Go to Settings
  2. Scroll to Premium
  3. Tap Restore Purchases

How do I cancel my subscription?

  1. Open Settings on your iPhone
  2. Tap your Apple ID at the top
  3. Tap Subscriptions
  4. Find HaruMong and tap Cancel Subscription

I purchased Premium but still see ads

Try these steps:

  1. Restart the app completely
  2. Go to Settings > Premium > Restore Purchases
  3. If the issue persists, contact us

Widgets

How do I add widgets to my home screen?

  1. Long-press on your home screen
  2. Tap the + button (top left)
  3. Search for "HaruMong"
  4. Choose a widget size and tap Add Widget

Why isn't my widget updating?

Widgets update periodically to save battery. Try:

  1. Opening the app to trigger an update
  2. Removing and re-adding the widget
  3. Restarting your device

Technical Issues

The app is crashing

Try these steps:

  1. Force quit and restart the app
  2. Restart your device
  3. Update to the latest version
  4. If issues persist, contact us

My data isn't syncing

  1. Check that iCloud is enabled in Settings
  2. Ensure you have enough iCloud storage
  3. Check your internet connection
  4. Try signing out and back into iCloud

HealthKit data isn't showing

  1. Go to Settings > Privacy & Security > Health
  2. Find HaruMong and enable the required permissions
  3. Restart the app

Contact Support

Couldn't find what you're looking for? We're here to help!

Email: [email protected]

When contacting us, please include:

  • Your device model (e.g., iPhone 15)
  • iOS version (e.g., iOS 17.2)
  • App version (found in Settings)
  • A detailed description of your issue

We typically respond within 24-48 hours.

Feedback & Suggestions

We love hearing from our users! If you have ideas for new features or improvements, please email us. Your feedback helps make HaruMong better for everyone.

© 2025 Ariadne Studio Works. All rights reserved.